# What Happens if My Payout Fails?

**Key Points**

1. **Funds Safety**
   * If a payout fails, your cash remains **secure in your Peaxel cash wallet**.
   * No funds are lost.
2. **Retry Process**
   * Verify your Stripe Connect account is **fully activated** (KYC completed).
   * Check that your **IBAN and banking info** are correct.
   * Retry the payout once updates are made.
3. **Processing Time**
   * Depending on your country, payouts can be **instant** or take up to **48 hours** after retrying.
4. **Support**
   * If problems persist, contact Peaxel support via [**Discord**](https://discord.com/invite/p2K6kquXHU) **#support** with your wallet ID and payout attempt details.

**Tips for Managers**

* Always ensure your **Stripe account is verified** before requesting withdrawals.
* Double-check your bank information to prevent errors.
* Keep your email and Peaxel account information updated to receive payout notifications.

**Summary:**\
Failed payouts **do not result in lost funds**. They remain in your Peaxel wallet, ready to retry once your Stripe account and banking info are correctly configured.


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